RETURNS & EXCHANGE
We want you to be completely satisfied with your online purchase!
Full priced items are eligible to be returned for refund/ exchange/ store credit.
Sale items, including items purchased using discount codes, are eligible for exchange / store credit only*
subject to the following conditions:
- the item must be returned within 14 days of purchase together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe.
- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached
- email email@example.com to request a return and to let us know your reason. Include photos if needed
Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.
We do not refund initial shipping charges for items returned, other than for faulty items. Aulieude is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
CAN I EXCHANGE AN ITEM?
Please email firstname.lastname@example.org to request an exchange
For full priced items: If you'd like to receive your new garment sooner, we recommend purchasing the new item and following the returns process for a refund of your original purchase.
CAN I CHANGE MY ONLINE ORDER?
Unfortunately, we are unable to cancel or make amendments to any online orders after your order is placed.
If you've made a typo on your order email email@example.com immediately and we might be able to amend your order if it hasn't yet been processed.
INCORRECT OR FAULTY ITEM?
Please email firstname.lastname@example.org so we can resolve this promptly.
*Sale items purchased for less than 50% of original RRP cannot be returned or exchanged. Please choose carefully and get in touch if you need help finding the right pieces before purchase