We want you to absolutely love your Aulieude! If your new item is not quite right we have the following return options available in addition to your rights under Australian Consumer Law:
Full price items
Refund (excl Afterpay)* / Store Credit
Discount Code and Sale Items
Return for a Store Credit**
- Your return is initiated within 10 days of receiving your order
- Your return is sent back within 7 days of being approved.
- Item/s are in original condition (unworn and unwashed with all tags attached).
- The shipping cost to return item is payable by the customer
Aulieude reserves the right to deny a return if it does not meet the conditions above.
Submitting a Return
- Please submit your return request via our Returns Portal.
- Once approved, send the item(s) back to us with a clear reference to your order number.
- Please ensure you use a protective bag (we encourage you to reuse the satchel) and a registered/traceable form of postage as Aulieude will not be responsible for goods that are damaged or lost in transit.
- Upon receipt of the items, they will undergo a quality review. Once cleared, you will be emailed your store credit gift card or refunded for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.
CAN I EXCHANGE AN ITEM?
Due to the limited nature of our product we do not offer exchanges as we cannot guarantee that the item/s will be in stock once we receive your return. Please use our Returns portal to request a store credit which you can then use to purchase your desired item/s.
For full priced items*: If you'd like to receive your new garment sooner, we recommend purchasing the new item and following the returns process for a refund of your original purchase.
CAN I CHANGE MY ONLINE ORDER?
Unfortunately, we are unable to cancel or make amendments to any online orders after your order is placed.
If you've made a typo on your order email email@example.com immediately and we might be able to amend your order if it hasn't yet been processed.
INCORRECT OR FAULTY ITEM?
Please lodge a return request through our Returns portal so we can resolve this as soon as we can.
*Excluding Afterpay orders. We only offer store credit on orders paid with Afterpay
**Sale items purchased for less than 50% of original RRP ( FINAL SALE) cannot be returned or exchanged. Please choose carefully and get in touch if you need help finding the right pieces before purchase