SHIPPING
All orders are sent from our Melbourne based warehouse.
SHIPPING WITHIN AUSTRALIA?
- FREE for orders over $250
- $10 for orders under $250
- Express Post $5 over $250 and $12.50 under $250
All orders are sent via Australia Post and take 2-5 business days to arrive after dispatch in metro areas. Allow 3-6 days for rural areas.
SHIPPING INTERNATIONALLY?
All orders are sent via DHL and take aprox 3-7 business days to arrive after dispatch in metro areas.
USA and New Zealand:
- FREE DHL EXPRESS shipping for orders over $250 USD
- DHL EXPRESS rates calculated at checkout for orders under $250 USD
Import Taxes, Duties and/or Tariffs may be payable by you, the customer, dependant on your country
New Zealand orders under $1000 NZD are duty free
Rest of the World
European Union - Your local government will generally apply VAT upon arrival. This varies per country (average 22%) so check your local regulations.
United Kingdom - Import costs, such as VAT, duties, and clearing fees upon receiving your goods are the resposibility of the customer. Please keep this in mind when purchasing from us and ensure that these charges are factored into your overall product spend.
Any local government import and duties incurred are the responsibility of the recipient. Please understand that this is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
If you choose to refuse a shipment or a parcel is returned to sender, Aulieude Clothing Pty Ltd reserves the right to charge a fee to cover the costs incurred of shipping, handling and merchant fees associated.
PACKAGING
Your order will be sent in compostable packaging
PROCESSING AND DELIVERY TIMES
Please note: during busy periods or within 5 days of a new collection launch or sale, there may be some delays
Orders are processed within 2 business days. Once your order is dispatched you will receive shipping confirmation and tracking details. Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.
If you have any questions or if we can help with anything at all, please contact us on shop@aulieude.com