My Cart

Close

SHIPPING

All orders placed on our Australian website are sent from our Australian based warehouse. We offer Free Shipping for all domestic orders over $100.

If you have any questions or if we can help with anything at all, please contact us on shop@aulieude.com

SHIPPING WITHIN AUSTRALIA?

- Free Shipping for all orders over $100

- Flat Rate $10 for orders under $100

All orders are sent via Sendle and take 1-3 business days to arrive after dispatch.

Orders are processed within 2 business days. Once your order is dispatched you will receive shipping confirmation and tracking details.

SHIPPING INTERNATIONALLY?

 

- Free Shipping for all orders over $300

- Flat Rate $25 for orders under $300

All orders are sent via Sendle and take 3-5 business days to arrive after dispatch.

Orders are processed within 2 business days. Once your order is dispatched you will receive shipping confirmation and tracking details.

PACKAGING 

Eco Packaging 

Your order will be sent in our eco unbleached paper. All 100% biodegradable.

PROCESSING AND DELIVERY TIMES

Please note: during busy periods or within 5 days of a new collection launch or sale, there may be some delays

Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at shop@aulieude.com. Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.

RETURNS & EXCHANGE POLICY

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:

- the item must be returned within 14 days of purchase together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe. Return address is to : Aulieude Clothing, 2 Phillip St, Newtown 2042, NSW;

- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;

Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.

We do not refund initial shipping charges for items returned, other than for faulty items. Aulieude is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.

CAN I EXCHANGE AN ITEM?

Due to the limited nature of our pieces, we do not offer exchanges on any items. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund.

Hello You!

Join our mailing list